Request Support
We are currently updating our online support request form.
During this transition, feel free to contact the appropriate Sentrics support team directly using the options below, or call our main support number at +1 888 988 8210.
Ensure, Nurse Call, CompanionOne, Atmos, Stratos, Cisco OneSource, Devi, Hybrid, BLOC
ensure360support@sentrics.com
Resident Support
For residents who need help with TV, phone, or internet service
entertain360support@sentrics.com
Entertain, TV Services Only
For community staff requesting support for TV service issues
tv-service@sentrics.com
Entertain Service Transition
For phone, TV, or internet service adjustments, including service changes, additions, removals, or transitions
servicetransition@sentrics.com
Engage, eCMS, Resident Portal, Mobile App, Digital Signs
engage360support@sentrics.com
Luna Lights
ensure360support@sentrics.com
E3 Acute Care Support
e3support@sentrics.com
For urgent matters, please call our main support number at +1 888 988 8210 so we can assist you as quickly as possible.
Thank you for your patience while we update the support request experience.