Senior Living Technology Solutions

Ensure by Sentrics is a sophisticated, integrated emergency call and life safety platform designed specifically for senior living communities. It helps keep residents safe while streamlining response coordination for staff.

Our wearable technology can last up to 2 years. Don’t worry about replacing them, our Infinity program will take care of that!

Sentrics provides a sleek, wearable senior living technology device that can be worn as a necklace, wristband, or even a visitor badge. In addition to wearing the device, critical assets like medication carts can be accurately tracked. Using our RTLS devices, staff can easily search by location, asset, or individual to determine both position and dwell time. The system identifies the sensor’s location using the nearest locator device, enabling fast, efficient senior care response times and improved community safety.

At Sentrics, we bring decades of experience in developing advanced technology solutions for senior care and senior living communities. Our Ensure360 platform with location tracking offers built-in contact tracing and case management tools to help create a safer and healthier environment for residents and staff. You’ll also gain access to Enrich360, a powerful analytics platform that processes thousands of data points to deliver actionable insights to help you transition from reactive to proactive care. While Ensure360 can be purchased separately, you’ll have the capability to integrate with our Entertain360 and Engage360 solutions to provide a 360-degree resident view to improve care and enhance wellbeing.

Communities can purchase Ensure without location capabilities. Using Ensure360 Lite, staff will be able to identify the nearest access point to residents who are in need of help. Without an RTLS, the team will have no access to the contact tracing or case management capabilities that are critical to preventing the spread of infectious diseases such as influenza and COVID in a senior living community.

Ensure360 Complete (with location) includes remote senior living technology solutions and support. Ensure 360 offers the ability to evaluate and fix issues remotely with our technical support team. In addition, Ensure360 includes software updates completed automatically, “over the air.” This means you’ll always have the latest and greatest features.

Reporting and configuration tools via our Cloud are web-based and can be accessed remotely with the right credentials. View response times, add a new team member or resident pendant, and reprogram a door schedule, all on the go with this senior living technology solution.

RTLS will be available for everyone in the senior living community; ultimately, it will be up to the operators to decide how it will be used. The integrated contact tracing and case management capabilities will be more effective if RTLS is used across the organization.

The Ensure360 RTLS functionality does not support tracking off-site of the senior living community.

Ensure360 includes a dashboard and drill-down reporting to help operators maintain or improve operational efficiency. Standard reports provide senior living insights about average care team response times and the number of times a resident uses the nurse call system, along with everything in between.

Our TV service for senior living is powered by DirecTV. We provide many options for TV packages and can just about meet or beat any package you currently have. You can also change your channel lineup at any time.

Most TV programming issues can be resolved by pressing the reset button on the EGATE360. If that doesn’t work, try power cycling the Headend component that’s experiencing problems. For best results, we recommend doing this with the guidance of a Sentrics support technician, who can help troubleshoot your senior living TV systems over the phone.

Yes, we offer live technical support during regular business hours, along with on-call support after hours for customers using our senior living TV service. When you call, our automated system will direct you to the appropriate department, where you can leave your contact information and a brief description of the issue. An on-call technician will return your call as soon as the request is received.

For customers using our 3-in-1 technology with managed services, live support is available 24/7/365. Simply dial *123, and a member of our Ohio-based support team will answer your call—anytime, day or night.

Sentrics can provide cable boxes as part of our senior living TV systems, and they’re often included in the service package.

The satellite dish is approximately 32” wide, 22” high, and weighs 25 lbs.

Even if your senior living community doesn’t use the internet for general access, an internet connection is still required for our TV packages. This allows the Sentrics team to remotely access your equipment for service, activations, and updates that cannot be completed manually. It ensures we can provide timely support and keep your system running smoothly.

Yes, you can add additional channels by either expanding your living entertainment system or swapping out channels.

We provide an interactive or scrolling channel guide that’s customized specifically for your TV system, making it easy for residents to see what’s available at any time.

Start by performing a channel scan to program the TV. If some channels are still missing after the scan, a set-top box may be needed to access the full channel lineup.

The Sentrics Gateway DVR is available for a low monthly fee and can be easily added to your senior living technology package.

While residents are free to continue using their own TV service if they prefer, communities benefit from significantly better pricing when TV programming is provided to all apartments. This group approach offers more value than individual contracts with local cable or satellite providers.

There is minimal change to the infrastructure. We bring a new data feed into the building and then use the building’s existing wiring to provide each room with data. Communities that choose to use local voice services can still use the local feed that comes into the building; we simply patch it over to the rooms that want that service.

Communities can run completely separate internet and voice services for senior living communities to support their administration and resident services. Depending on the size and needs of the community, the operators can choose to deliver different internet bandwidths to the residents than to the office staff.

The Sentrics voice solution includes expanded 911 capabilities to direct emergency services right to a resident’s apartment. Most voice services include basic 911 capabilities, which are fine for single-family homes that have a distinct address. In buildings with multiple residents though, basic 911 only knows captures the street address of the building. Emergency services lose valuable time trying to figure out where a resident in need is. With expanded 911, the service associates an apartment number to the phone number, directing emergency services to the right location in no time.

Residents can port as many phone numbers as they’d like. The Sentrics competent and highly trained staff will port and provision those numbers for the residents, so your staff can focus on other activities.

With our senior living internet services, each resident receives an internet connection in their apartment, and they can connect as many WiFi devices as they want. Since residents are not sharing WiFi bandwidth, they won’t experience the typical slowdowns at peak hours that other communities have.

We recommend that every senior living community take advantage of our managed services when they purchase our senior living TV, internet, and voice services from Sentrics. With managed services, communities and residents have access to a live, Ohio-based person 24 hours a day, seven days a week, 365 days a year, to answer any question they have, simply by dialing *123.

A Sentrics Tech Concierge is a senior living technology expert who works onsite at your facility to assist residents and staff with any technology questions. Trained specifically to support your systems, they work regular hours tailored to your schedule, so you can rely on their presence when needed. With a special focus on working with seniors, they provide patient, gentle guidance, from helping hang a TV to assisting with logging into Facebook (again).

Engage provides your senior living community with a flexible and scalable platform that allows you to deliver content and communications to specific audiences at specific times using whatever device your audience is most comfortable with.

Our Engage platform allows your residents to stay up to date with everything that is going on in your community. They can use Engage to sign up for activities, check menus, submit maintenance requests, take exercise classes, watch faith-based programming, and more.

Our free mobile app integrates seamlessly with popular platforms like YouTube and Zoom. It also features built-in social networking for families and one-touch video chat, offering multiple convenient ways to keep senior living engagement at the forefront.

Senior living communities can post safety notifications, dining menus, events, and activity calendars, all at once, across digital signs, resident TVs, the web portal, the mobile app, and other endpoints. This streamlines repetitive tasks for your staff, freeing them to focus on what matters most.

Engage gives family members peace of mind, knowing that their loved one is safe, healthy, and engaged. With the app, family members can see community events and activities, calendar items, and even dining menu options. And the social media functionality allows them to stay connected with their loved ones.

Yes you can. Our Engage platform is designed to maintain operational efficiencies by making it easy to print content directly from our platform. You also have the complete freedom to design and build branded calendars, newsletters, menus, and more.

Yes, residents can easily browse dining menus using robust filters, including options for special meals, and view detailed descriptions and images to find exactly what they’re craving.

Enrich collects and correlates tens of thousands of data points daily from multiple platforms, analyzes them, and delivers easy-to-understand predictions to support data management for senior living.

Enrich integrates and correlates the detailed data collected by each Sentrics360 solution, Ensure, Entertain, and Engage, to identify meaningful trends. To use Enrich, you need to be using at least one of the Sentrics360 platforms. While you gain the most comprehensive senior living insights and predictions by using all four solutions together, it is not a requirement.

Enrich includes everything you need to integrate, analyze, and present the data from the Sentrics360 platforms.